For businesses offering day-of-service solutions, Glympse powers proactive customer engagement
Glympse facilitates communication between the right people at the right time when it matters most. Our unique platform is easy to implement, secure, intelligent, and scalable.
Take full control of your complete, end-to-end brand experience
Keep up with customer expectations
It’s getting more and more difficult to keep up with customer service expectations. As soon as new technology emerges, customers expect you to adopt it.
Efficient order processing and delivery
To customers, technology equals speed. You need to ship orders to customers faster, shorten delivery lanes, and ensure all orders follow a direct path to your customers’ doorsteps.
Own the complete experience
Customer service expectations can feel overwhelming but the brand is responsible for speed, accuracy, and security.
Reduce call center volume, win back revenue,
and delight your customers
From retail to service appointments to e-commerce, customer expectations have evolved. These increased demands now pose critical challenges for businesses.
Customers overwhelming call centers with order updates
Whether it’s an online order, service appointment, or delivery, customers want to stay informed. And they’re comparing your experience with the best-in-class experiences from juggernauts like Amazon and Target… even if your business operates in a completely different space.
This often leads to massive call center volume as customers get order updates. Not the best use of your agents’ time or your business resources.
Making customers wait on hold hurts NPS and CSAT scores. But it also prevents your team from efficiently helping customers with more urgent needs.
Loss of revenue because of missed deliveries and customer no-shows
Large appointment windows frustrate customers. While they are willing to wait a reasonable amount of time, they rarely enjoy the experience. The failure of many service organizations to satisfy this basic customer need is not only an annoying waste of time, it costs money for customer not-at-homes, missed appointments and truck rolls. These also result in an avalanche of negative sentiment about your brand on social media and word of mouth.
More challenging than ever to wow your customers
Fast shipping is no longer enough – customers need more to feel like your business offers a comparable experience to other retail, service, and e-commerce businesses.
While adding new features sounds easy, coordinating the many moving parts inside and outside your business quickly becomes complicated.
Glympse is Proud to be SOC II Type 2 Compliant
As the industry leader in location-intelligent customer experience solutions, Glympse understands that our relationship with our customers is precipitated on trust and transparency when it comes to data security.
At Glympse, we are committed to investing in security best practices to ensure that data stays safe.
Our experienced leadership team
Chris Ruff
CEO and President
Jim Mullen
Chief Financial Officer
Cami Zimmer
Chief Business Officer
Ahti Hujanen
Chief Technology Officer
Choose Glympse with confidence
With millions of Glympses sent via our consumer app each month we know a thing or two about making location sharing easy for the sender and accessible for the recipient. We’ve spent years providing location sharing experiences that strike a harmonious balance between easy, safe, useful, temporary, and private.
Proven 13+ year history
We’ve been developing sophisticated location-based technology for both enterprise and SMB businesses for over a decade.
SOC II Type 2 Certified
We are proud to comply with the AICPA Security Trust Principles and Criteria for Security (SOC II Type 2). This certification assures our platform is not just technologically groundbreaking to its customers, but also achieves very high standards in its security policies and data protection procedures.
Security and Privacy
Glympse complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States.
We believe in
Innovation
At Glympse, we strive to stay ahead of the curve when it comes to location-intelligence. Our state-of-the-art technology is prescriptive and allows for intelligent dialogue to occur through your customer’s channel of choice ultimately deflecting calls from your customer support team.
Convenience
We know that one size doesn’t fit all. That’s why our open-architecture platform was built to be intuitive, flexible, and scalable in order to meet our customer’s unique needs.
Trust
Our solutions operate successfully with minimal data retention. We are SOC 2.0 Type II compliant and have been trusted by millions of users over our 13+ year history.
Ready to learn more about Glympse?
Reach out and let us know how we can help.
