Anyone who has ever experienced a sudden electrical emergency knows full well how stressful this type of situation can be.
One minute, you’re getting ready to have friends over to entertain, and suddenly the power goes out. Or maybe you’re a business getting ready to open your doors for the day, only to find that your electricity (and all the essential systems that are powered by it) is nowhere to be found.
The anxiousness of waiting for a package to arrive all day on your doorstep is nothing compared to what you feel when you’re waiting for an electrical professional to arrive. Losing power to your lights, your critical devices, and most importantly your wireless Internet, can all be devastating.
Because of that, customers need to know immediately when their electrician is on the way. Not only can it make them feel less stressed out, but it can also help them make preparations for the rest of the day. They don’t need a vague window that tells them someone will be there to help “at some point between 9:00am and 5:00pm.” They need to know now, beyond the shadow of a doubt.
That, in essence, is what technology like Glympse PRO is all about.
How Glympse PRO Can Revolutionize Electrical Emergencies
Under normal circumstances when a customer experiences some type of electrical emergency, they immediately get on the phone to their electrician of choice. But giving them some inflated window of a potential service time just isn’t going to meet modern expectations any longer.
Consider the aforementioned example of a package being delivered. Even as recently as ten years ago, customers had to contend with the idea that their package will arrive “sometime today, probably.” They just had to deal with what is essentially a lack of information. Now, even smaller providers are offering real-time status updates, so people know exactly where their package is and when it will arrive.
Why, then, should something as important as electrical work be any different? Customers want (and deserve) a clear estimated time of arrival so that they can move on with the rest of their day. They don’t necessarily demand that you drop what you’re doing and head over immediately – but what they do need is access to a system that keeps them in-the-loop and confirms that you are one of their top priorities.
That is exactly what Glympse PRO was designed to offer.
The Glympse PRO Approach
At its core, the Glympse PRO system was designed for small businesses in particular that need a reliable way to share real-time location information with customers at a moment’s notice. Not only does it offer a cost-effective, easy-to-use online tool that enhances and improves your own operations (because organizational leaders always know where electricians are and when they’ll arrive at a customer’s location in case they need to field questions), but it also negates the need to heavily invest in some enterprise-level solution as well.
Again, the anxiousness that a customer of any type feels when they lose power cannot be overstated. With Glympse PRO, a customer will always know when an electrician will arrive – allowing them to finally rest easy knowing that their problem is about to be taken care of.
Even under a “normal” service situation, you can still provide accurate and up-to-date estimate times of arrival so that customers always know exactly what is going on. All of this is handled by way of reliable and accurate GPS technology that sheds significant visibility into the process at all times.
Not only that, but the system can be of use in other ways, too. When a customer knows with confidence that someone is on their way, it almost immediately increases the quality of the experience that your electrician business is able to offer. Then, via the same platform, you can generate more positive reviews that everyone can see online. As positive feedback rolls in, you’re likely looking at the single best way to get a prospective customer to come down off the fence and pick up the phone to give you a call in their time of need.
For smaller organizations in particular, this is a great way to establish a legitimate advantage for yourself in a highly competitive industry such as electrical work. It also helps immediately begin to build word-of-mouth as well.
In the end, Glympse’s entire lineup of solutions aims to offer you the tools you need to stop being reactive when it comes to your electrical business so that you can start being proactive as much as possible. It’s a benefit for customers and businesses alike, exactly as it should be.
If you’d like to find out more information about the major benefits that the Glympse PRO platform brings with it, or if you have any additional questions that you’d like to discuss with a company representative in a bit more detail, please don’t delay – contact us today to get started.