Where’s My Service Technician? 3 Easy Ways to Answer with Glympse
"Where's my service technician?" It's one of the most common reasons customers waiting for a home services appointment, repair or even a large delivery - like...
May 31, 2018
The Field Service Trifecta of Service, Sales and Marketing
Industry experts estimate there are 20 million field service professionals globally. That’s 20 million opportunities at any given moment to cultivate an amazing customer experience when...
April 25, 2018
The Real Reason Field Service Fails: It’s Not What You Think
When executed well and with your customer's real needs and habits in mind, proactive communication about an upcoming field service can be the difference between...
February 21, 2018
How Glympse Teams Up with Oracle to Respect Customers’ Time
Question: If you can see your ride service on its way to you, why can’t you see the live status and ETA of your field...
January 30, 2018
Blazing a Trail to Dreamforce
We're heading to Dreamforce to showcase how our awesome customer connection tool works in the Salesforce ecosystem....
October 31, 2017
Four ways CSP’s can improve customer service
Poor customer service has real consequences - though they might surprise you. Temkin Group research - What Customers Do After a Good or Bad Experience -...
October 25, 2017
It’s not the destination, it’s the service journey
77 percent of people say that valuing their time is the most important thing a company can do to provide them with good service, according...
October 16, 2017