Mind the Service Gap
Last week I had an amazing customer service experience, the 10/10 kind, so good I was close to tweeting about it to recognise the company...
September 20, 2018
Glympse Delivers Predictive Experience for TruGreen Customers
The Business Problem - Customers Expect Predictability! Busy consumers need to know when products and services they have ordered will be delivered to them. They will...
September 4, 2018
Jerome’s Makes Furniture Delivery Fun with Help From Glympse
Furniture deliveries can be one of the toughest home services to get right. By the time a furniture delivery is on its way, the customer...
June 6, 2018
Third-Party Food Delivery Business on the Rise, But Take Warning!
The last few years has seen a dramatic increase in the use of third-party delivery services. Industry experts believe that this trend will continue with...
May 4, 2018
Last Mile or Last Straw?
17 percent of customers will check what company a retailer uses for shipment before making a purchase: what happens in the last mile can literally...
March 6, 2018
