Field Service Leaders: Stop Trying to Cut Costs and Start Focusing on Making Money
PART 1 Don’t expect different results if you keep doing the same thing Jobs per day. First time fix. Wasted truck rolls. Rerolls. Then there’s mileage, efficient routing and service […]
Mind the Service Gap
Last week I had an amazing customer service experience, the 10/10 kind, so good I was close to tweeting about it to recognise the company who had delivered it. Today, […]
Jerome’s Makes Furniture Delivery Fun with Help From Glympse
Furniture deliveries can be one of the toughest home services to get right. By the time a furniture delivery is on its way, the customer has often been waiting for […]
What’s in an estimated time of arrival? What customers expect from an ETA
The voice of consumers who have grown up with technology at their fingertips is loud and clear. Increased convenience – more specifically, “on-demand convenience” – is mandatory. Having experienced “point, click, […]
We’re Teaming Up with Axiata Digital to Proliferate Location Sharing Services Across Asia, the Middle East and Africa
One of the reasons we’re so passionate about what we do here at Glympse is because we believe in the power of location – specifically the context of shared location […]
The Real Reason Field Service Fails: It’s Not What You Think
When executed well and with your customer’s real needs and habits in mind, proactive communication about an upcoming field service can be the difference between success and failure.
