When executed well and with your customer’s real needs and habits in mind, proactive communication about an upcoming field service can be the difference between success and failure.
Question: If you can see your ride service on its way to you, why can’t you see the live status and ETA of your field service or package delivery? That’s […]
Poor customer service has real consequences – though they might surprise you. Temkin Group research – What Customers Do After a Good or Bad Experience – reveals that across 20 […]
77 percent of people say that valuing their time is the most important thing a company can do to provide them with good service, according to Forrester Research. Who cares? Zendesk […]