Mind the Service Gap
Last week I had an amazing customer service experience, the 10/10 kind, so good I was close to tweeting about it to recognise the company...
September 20, 2018
Repost: Great CX Feels Like Texting Your Mom
This post is republished with permission from the original author, our partner OpenMarket. Read the original post here. To improve customer retention, look at your SMS...
August 28, 2018
Field Service is a Growth Market: Step 1 for Driving Field Service Revenue
Thanks to the TSIA’s report, The State of Field Services, we know that over 70 percent of field service organizations are struggling when it comes...
August 1, 2018
Customer Expectations Rise as CX Innovation Falls
Has this happened to you? You get a delivery window for a home service or important package delivery. Cool. Until it’s just 5 minutes before...
June 29, 2018
Net Promoter Score (NPS) – How to Ask for Customer Feedback at the Right Time
On a scale of 0 to 10, with 10 being the highest, how likely are you to recommend us to a friend or family member?...
April 4, 2018
The Real Reason Field Service Fails: It’s Not What You Think
When executed well and with your customer's real needs and habits in mind, proactive communication about an upcoming field service can be the difference between...
February 21, 2018
How Glympse Teams Up with Oracle to Respect Customers’ Time
Question: If you can see your ride service on its way to you, why can’t you see the live status and ETA of your field...
January 30, 2018
Four ways CSP’s can improve customer service
Poor customer service has real consequences - though they might surprise you. Temkin Group research - What Customers Do After a Good or Bad Experience -...
October 25, 2017
It’s not the destination, it’s the service journey
77 percent of people say that valuing their time is the most important thing a company can do to provide them with good service, according...
October 16, 2017
