If you’ve ever been stuck at home all day waiting for a service representative, you already know the power of a Glympse. More than a static or back office service technician location tracker, Glympse powers high-fidelity, perfectly branded, multi-stage customer-facing journeys. These journeys inform and engage customers throughout the last mile of field service.

Eliminate field service friction. Dramatically reduce “Where’s my technician?” calls. Empower dispatch and customer care teams with live map views and field service metrics. Give your customers the real-time insight they’ve come to expect and set your field service representatives up to leave a lasting impression. They’ll start each interaction off on a high note thanks to informed and prepared customers.

Service-Technician-Location-Tracker-truck
Charter
TruGreen
Virgin Media
Rogers
Sky
Feenstra
Instant-Windscreens

Confirm scheduled appointment time, offer options to add to calendar, reschedule or connect directly with support, and let them know to expect a live view soon.

Set-Expectations-Early

Embed videos directly in their journey, whether that’s to ensure the job site is safe and accessible or to inform them about updated self-service tools like paperless billing.

Help-them-Prepare

A live tracking view shows real-time location on a map, an ETA countdown, driver details and more – cloaked views can add a layer of privacy while preserving visibility.

Live-Map-and-ETA

Glympse asks for feedback ratings and detailed suggestions right away, makes it easy for happy customers to sing your praises on social, and routes poor feedback to you for instant follow up.

Contextual,-Actionable-Feedback

The search-friendly Glympse Console makes it easy to manage and customize views for everyone from dispatch to care agents – users can see a summary or drill down into journey engagement metrics and get a live view of field representatives.

Back-Office-Visibility-and-Analysis

Last Mile Visibility They Can Trust

The Glympse Journey keeps customers informed with clear, real-time location visibility they can trust. It gives them a direct line of communication to you, and empowers them with tools to fit their service appointment into their schedule so they won’t have ever have to sit around waiting without knowing again. Step-by-step reminders to check back in, a fully responsive branded web experience, continuously updated and accurate ETAs and a live map view of technicians on the way removes last mile uncertainty, raises satisfaction and lowers your costs. Direct to technician messaging and our IVR service offer even more options for customers seeking answers about the status and details surrounding their appointment.

How about a 20 percent reduction in wasted truck rolls, a 25 percent reduction in “Where’s my tech?” calls and a double-digit NPS increase?

Glympse-Journey
Glympse Journey
Multi-Channel-Notifications
Multi-Channel Notifications
Add-to-Calendar-&-Reschedule
Add to Calendar & Reschedule
Advertising-Placements
Advertising Placements
Multi-Party-Views
Multi-Party Views
Feedback-Capture-&-Share
Feedback Capture & Share
Enterprise-Mobile-App
Enterprise Mobile App
Glympse-Messenger
Glympse Messenger
Operations-Console
Operations Console
Team-Map-&-Chat
Team Map & Chat
IVR-Service
IVR Service
Glympse-SDK-&-Rest-APIs
Glympse SDK & Rest APIs

No Matter Your Business, We Have a Solution

Home-Services
HVAC
Pest-Control
Energy
Cable,-Telecom,-PayTV
B2B-Break-Fix-Services
Facilities-and-Campus-Management

Rethink Field Service Revenue with Glympse Engagement

End customers viewing the Glympse-powered last mile of field service spend more than five minutes, on average, engaged with the web-based journey. Driving incremental field service revenue is a worthwhile pursuit, yet training service experts to close a sale is difficult.

What if instead, you could turn an annoying chore into an experience that surprises customers not only with phenomenal communication but with offers and programs they’ll want? The Glympse Console provides analytics and data to help you pick the right time for upsells, cross-sells and more, and the Glympse Journey provides a captive marketing channel.

The Last Mile Should Be the Best Mile

Get Glympse for Service Technician Appointments for step-by-step, customer facing visibility. Get in touch to get started today.
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