Digital ordering options empower customers with greater flexibility for how they place and pay for a grocery or takeout order, where they have it delivered and even where they enjoy their next meal. The challenge is extending the flexibility, convenience and efficiency of deliveries to also apply to curbside and in-store pickup scenarios, which are becoming very popular for busy, mobile consumers who don’t have a second to waste.
The challenges: brick-and-mortar grocery stories and restaurants are not set up logistically to deal with the operational challenges that arise with order online, pickup in store. When orders aren’t ready at the exact moment a customer arrives, it creates congestion and impacts the quality and freshness of the food. Glympse offers a curbside pickup solution, underscored by secure consumer-to-business location sharing, that optimizes the in-store pickup process. It provides clear visibility about customers’ ETAs and proximity, so you can prioritize order fulfillment, maximize limited space and ensure customers always receive their order at its freshest – hot or cold.