Connecting with customers, building loyalty and delivering a great experience has consistently been a differentiator in the restaurant business, but the growth of digital technologies and new takeout models makes it difficult to keep up. The same goes for grocery stores suddenly faced with an urgent need to offer same day delivery and lots of choices in their online shopping apps and order trackers. Many are turning to third-party delivery services to compete, which comes with its own set of challenges. Others are choosing to own the experience start to finish.
No matter your strategy, it’s time to take back control of the delivery experience. Customer loyalty – in fact, your survival – depends on it. Static order trackers and simple notifications just don’t quite meet the expectations of today’s on-demand, information hungry consumer. Food delivery is set to grow 12 percent per year for the next five years, and you need a plan.
That’s where Glympse comes in. We’ll help you build a branded last mile delivery tracker that goes far beyond basic updates with rich elements like order and driver details, options for simple last-minute add-ons, integrated advertising, direct messaging to delivery representatives, and most importantly – a real-time live view of the driver on the way.