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Field Service Leaders: Stop Trying to Cut Costs and Start Focusing on Making Money
PART 1 Don’t expect different results if you keep doing the same thing Jobs per day. First time fix. Wasted truck rolls. Rerolls. Then there’s mileage, efficient routing and service
Courtesy Shuttle Trackers Put a Modern Twist on a Favorite Amenity to Increase Hotel Guest Satisfaction
The complimentary hotel shuttle is a huge convenience for travelers. It can make getting around considerably easier and more economical. Whether it’s an airport transfer, or a free ride to
4 Steps to Survive the Fast Casual Digital Ordering & Delivery Revolution
The restaurant industry has always been competitive. There’s forever plenty of demand from continuously hungry humans, but how we dine is constantly changing. The growth of fast casual dining over
How To Tame Customer Hanger with Location Based QSR Ordering
The ubiquity of smartphones has transformed many industries and continues to enable innovative business models and use cases across the globe. These apps have moved beyond early adoption to everyday
The Curbside Pickup and Grocery eCommerce Renaissance
With $5 trillion spent on groceries in the US every year, the opportunity to redefine how groceries are purchased and delivered is incredibly lucrative. Wide-eyed entrepreneurs, investors and innovators have
Let Digital Voice Assistants Connect You with Your Customer
Guest blog post by Chelsea Cook Digital voice assistants may seem like future technology, but that future is already here. We’ve been using smart artificial intelligence assistants for some time
In-House vs. Third-Party Delivery: Pros and Cons
Guest blog post by Gilad David Maayan Despite the fierce competition in the e-commerce market, it is estimated to reach a 276.9 percent increase in global sales by 2021, most
Glympse Award: 20 Most Promising CEM Solution Providers
At Glympse, we’ve worked hard to become known as a true pioneer in the field of real-time location sharing. But while the technological solutions that we provide are as innovative
How AI Takes the Customer Experience to New Levels
Guest blog post by Chelsea Cook It doesn’t matter what product you’re selling or what service you’re providing, it’s the customer experience that drives business to your company and keeps
What You Need to Know About the Power of NPS Scores in Retail
Every day, the retail landscape is becoming increasingly competitive as new organizations make their presence known in the world of online shopping. For many businesses, this has led to something
Grocery Delivery and Pickup in 2019
How Far We’ve Come, and How Far We’re About to Go According to one recent study conducted by Statista, online grocery shopping sales are expected to reach $22 billion in
The State of Last Mile Service and Delivery
Why Offering Exceptional Services to Exceptional Customers Has Never Been More Important According to one recent survey conducted by Harris Interactive and sponsored by Glympse, we’ve officially entered an era