Customer Engagement Tools

Our tech wasn’t built for tech’s sake. Glympse is intuitive, helpful and beautiful — all while keeping customers engaged and informed. Data insights help you build more efficient operations and strengthen loyalty.

Let's Talk

An Uber-like Customer Experience

Customize a multi-phase journey to give customers complete visibility into the exact, real-time arrival of their technician or product. Delight them with an intuitive experience they recognize and value.

Immediate Feedback

After a delivery, pickup, or appointment, the customer is immediately asked for a rating and feedback. This timing results in better response rates, giving you helpful and faster insights into their experience.

Multi-way Chat

Offer a low-touch, easy communication between your team and your customers to keep everyone in sync.

SMS, Email, and In-App Notifications

Customer notifications can be sent via SMS, email, or in the app. Immediately and automatically inform customers of their order status or appointment status.

Extensible to Voice Apps, Chatbot

Our voice-enablement REST APIs extend Glympse to voice applications such as IVR, digital assistants like Alexa or Google Home, and chatbots. Benefits are up to 70% operational savings on reduced calls hitting live agents! Happier customers, happier care reps.

Day-of-Service Advertising and Promotions

The average customer dwell time in Glympse is 8 minutes! Serve them relevant, timely and targeted ads: Customize them by purchase, loyalty program, location, language and more. Upsell or cross-sell by delivering messages when customers are most likely to act. Measure impact and conversions.

"I am more inclined to patronize companies that use Glympse because knowing where my products or services are is incredibly important to me — it's a deal-breaker when choosing a company to work with!"

End-customer

whose grocer uses Glympse

Let's Work Together

Our professional services team can help you build and integrate the right customer engagement tools. Go here to connect with us!