Jerome’s furniture launches “Smart Tracker” service for clients
Uber-style web map interface first of its kind for industry; notifies customers when delivery truck is en route, tracks progress
ORIGINALLY PUBLISHED BY JEROME’S FURNITURE
The free program will text customers when their delivery truck is en route and provide a link to an Uber-style map interface along with a countdown timer that tracks its progress down to the second.
“Smart Tracker is a perfect extension of our ‘Real Family Values’ promise,” said Scott Perry, Sr. Vice President of Digital and IT for Jerome’s Furniture. “Engaging our customers before, during and after the buying process ensures we exceed their expectations. For us, putting customers first isn’t just a casual phrase we use, but central to our core values.”
The first of its kind offered by a furniture retailer, Jerome’s developed the program in partnership with Glympse, the leader in location sharing technology. Its launch comes three months after the retailer was named eTail West’s Best-In-Class Omni-Channel Retail Award winner, where Jerome’s beat out national chains at the association’s Palm Springs, Calif., event.
“Customers deserve clear insight about when a delivery will arrive, so they can plan their day better and spend less time waiting,” said David Troll, senior vice president of sales and customer operations at Glympse. “By partnering with Glympse to empower customers with a live map view and a more precise estimated time of arrival, Jerome’s is reinforcing its strong commitment to providing world-class customer experiences.”
In addition to Smart Tracker, Jerome’s also offers customers the ability to leverage Augmented Reality through their mobile device and view how a particular item of furniture would look in their home before they purchase. Jerome’s also provides patrons the ability to download its Smart Shopper App. The free program can scan QR codes posted by every item in the showroom for customers to look up online reviews, videos and detailed product specs as they shop. This app track orders and create shopping lists as well.
About Jerome’s Furniture
Founded in 1954, Jerome’s Furniture is a third-generation family business, headquartered in San Diego, CA, with 13 home furnishings retail locations. Regarded fondly by generations of families, Jerome’s is known as the best furniture retailer for everyday value (“Jerry’s Price”) and a wide selection of products. Recognized with numerous awards and a Top 50 retailer, customers know they can count on Jerome’s. Jerome’s offers complimentary design services, furniture removal services and augmented reality software to help customers achieve their optimal look. To learn more, visit www.jeromes.com.