Goodman Solutions chooses Glympse to provide location-based customer experiences
Goodman Solutions goes above and beyond with their white-glove, in-home service and now provides their customers with accurate location data to eliminate outdated wait-windows.
November 18, 2020 – Glympse, the industry leader of real-time location sharing, is proud to announce they are working with Goodman Solutions to provide last mile service appointment information to consumers and businesses, leveraging location to provide accurate ETAs and live location of Goodman Solutions technicians on the day of service.
Glympse’s pre-packaged integration with Microsoft’s Dynamics 365 for Field Service accelerated implementation. This means Goodman Solutions customers experience the benefits of knowing exactly when their tech will arrive, and managers are armed with the data to optimize operations faster than ever.
“We are so proud to be working with Glympse to add accurate location to our service appointments”. said Joe Hart, President at Goodman Solutions. “Working with Glympse’s team of experts has been a great experience, and very quick to market. Their Team was dedicated, helpful, and quick to respond.”
“We are ecstatic to provide Goodman Solutions the Glympse solution,” said Rob Foley, SVP & Head of Sales Engineering & Customer Success at Glympse. “Customer experience is more important today than ever, and we’re honored to have been selected to support Goodman’s initiatives to increase customer satisfaction with clear, location-based communication.”
Learn more about Glympse’s integration for Dynamics 365 by visiting our listing on Microsoft’s AppSource: https://appsource.microsoft.com/en-us/product/dynamics-365/glympse1581963569140.glympse_enroute
About Goodman Solutions
For over 20 years, Goodman has provided precision services for the world’s largest media and tech companies. Completing over 1.4 million installation and service calls annually, Goodman Solutions technicians provide customers with impeccable network knowledge and customer service. Goodman Solutions technicians can assist with a range of in-home services related to electronics equipment, including product delivery, installation, troubleshooting and repair. Each Goodman Solutions technician is trained specifically in your product or service, to ensure they can act as a product expert and answer every question your customer may have.