Glympse wins Company of the Year 2018 in Field Service solution category
Pioneer of real-time sharing technology and location-powered engagement selected for its track record of success helping brands elevate field service to meet new customer expectations
SEATTLE – April 16, 2018 – Glympse, the pioneer of real-time sharing technology, announced today that it has been named ‘Company of the Year 2018’ in the Field Service Solution category by CIOReview. Through its global enterprise-scale platform and solutions, Glympse provides companies with safe, temporary and private location sharing experiences utilizing the context of location and estimated time of arrival (ETA) data to unlock efficiency for consumers and businesses alike. The Glympse platform gives brands the solutions they need to improve communication and increase satisfaction when their products and services are delivered to or picked up by their customers.
“Glympse has been on our radar for some time for driving a revolutionary new approach to customer engagement in the field service space, and we are happy to select them as our Top Company of the Year in 2018 due to their continuing excellence in delivering top-notch technology-driven solutions,” said Jeevan George, Managing Editor, CIO Review. “Glympse’s platform and solutions have continued to break new ground in the past year, benefiting their customers across North America and the UK. We’re excited to have them featured as our top company.”
The proliferation of on-demand services has created higher customer standards for what is convenient. Customers simply expect to know when technicians or deliveries will arrive and even where they are and what’s causing a delay. Glympse provides constant, accurate insight into the status of field service appointments and convenient digital channels to connect customers with their service provider. As a result, they receive continuously updated appointment and technician information that culminates in a live map view of the technician traveling to the appointment destination.
Field service is merging with CRM and customer service, as seamless, integrated interactions become a standard requirement of the digital customer lifecycle. Glympse provide a flexible platform approach and has built turnkey integrations with leading field service management, customer service and eCommerce technology providers, enabling any organization to elevate their unique customer journey with an engaging, customer-facing experience.
Companies like Charter Spectrum and Rogers Communications leverage Glympse to provide updates, real-time location information and an ETA during each step of the appointment life cycle, including a live map of a technician on the day of service. This measurably raises customer satisfaction and eliminates customer stress, reducing missed appointments and unnecessary calls to customer care as a result.
“We are honored to be recognized as Company of the Year by CIO Review,” said Cami Zimmer, EVP of Business Development and Marketing. “Our location services platform and solutions are at the forefront of tackling the challenges this industry faces. We are proud to be trusted by Fortune 1000 companies worldwide, providing them with temporary, secure and safe ways to utilize the context of location and ETA to provide them with better customer service solutions and branded interactions.”
CIO Review is one of the premier U.S. technology magazines. The magazine is a leading source for innovative enterprise solutions developed by established providers and emerging companies.
About CIO Review Magazine
CIOReview constantly endeavors to identify “The Best” in a variety of areas important to tech business. Through nominations and consultations with industry leaders, CIO Review editors choose the best in different domains. Field Service Solution Providers is an annual listing of 20 Most Promising Field Service Solution Providers in the U.S. For more information, visit www.cioreview.com.
Glympse, is the only built-for-mobility SaaS company that helps Fortune 1000 companies improve their customer satisfaction by eliminating the friction and anxiety of product and service delivery experiences. The pioneer in real-time temporary location sharing technology, Glympse has a powerful platform that successfully aggregates existing Service, Marketing and Commerce Cloud capabilities into a single easy-to-use Glympse, helping businesses improve communication and increase satisfaction when their products and services are delivered or picked up by their customers. For more information, visit https://glympse.com.