Glympse delivers personalized predictive experience for TruGreen customers
Nation’s largest lawn care company leverages engagement through ETA updates and live map view of specialists on the way to service appointments
SEATTLE – September 5, 2018 – Glympse, the pioneer of real-time location technology, is proud to announce they are working with TruGreen, the nation’s leading professional lawn care company helping people live life outside, to deliver information to consumers and businesses-including the location and estimated time of arrival (ETA) of TruGreen specialists via the TruGreen mobile app. Glympse has integrated its technology with the Verizon Connect field service software platform on which TruGreen plans, delivers and executes its customer routes, tracks customer jobs and monitors the safety of its drivers.
Through the dedicated TruGreen app or mobile device, customers receive a unique link via SMS text, email or mobile app notifications, allowing them to view the latest service timing information provided by Glympse, including the ability to reschedule their appointment. Further, once the service specialist is en route to that appointment, the customer will be able to see the specialist’s location on a live map, including ETA, so they know to the minute when their specialist will arrive for the service appointment.
As the nation’s largest professional lawn care company, TruGreen routes more than 100 thousand jobs to customers’ homes and businesses daily, requiring advanced routing, mobile and location software and services provided by Verizon Connect. Glympse and Verizon Connect worked closely with the team at TruGreen to provide key information regarding the location, arrival time and job information for a particular work request or routine specialist visit.
“Many of our customers want to know when their specialist will arrive, so they can be home or be sure that pets are secure and gates are unlocked, so it’s critical that we are able to share updates and ETAs,” said Ken DeWitt, chief information officer at TruGreen. “By integrating Glympse into the Verizon Connect field service platform, TruGreen is able to streamline communication to customers to create a more personalized consumer experience. Additionally, TruGreen has integrated Glympse with its customer service system to enable representatives to better answer customer inquiries. Plans are also underway to integrate with TruGreen’s IVR (interactive voice response) self-service system, allowing for a truly omni-channel experience.”
“When customers request a TruGreen service, they are able to get near real-time information about their service and the location of their specialist – which is the result of key foundational data provided by the Verizon Connect platform tightly integrated with the customer-facing technology provided by Glympse,” said Mark Wallin, vice president of product management at Verizon Connect. “TruGreen is a leader in its space because they provide extraordinary experiences for their customers and keep them in the know.”
“As the leader in the professional lawn care industry, TruGreen is truly committed to providing excellent service to their customers,” said Rob Foley, vice president of Customer Solutions. “We are proud to have been selected by TruGreen to further their goals of providing innovative technologies to inform their customers and showing true digital leadership. We understand how important it is for TruGreen to build on the outstanding customer service they are currently delivering, especially during the critical window from the time a TruGreen customer schedules their service to when the specialist arrives onsite. The Glympse platform provides TruGreen with the ability to improve customer communication and visibility, resulting in overall better efficiency and a better customer experience.”
Memphis, Tenn.-based TruGreen is the nation’s largest lawn care company, serving more than 2.3 million residential and commercial customers across the United States with lawn, tree and shrub care. TruGreen believes more life should be lived outside and is committed to providing a beautiful lawn to serve as the foundation for outside experiences and lifelong memories. As the leader in the professional lawn care industry, TruGreen helps define responsible lawn care practices, conducts industry-leading education and training for our people, pioneers new application technologies and educates our customers on proper mowing and wise-use watering techniques. Today, there are approximately 260 TruGreen lawn care branches in the United States and Canada, plus about 35 franchise locations. Go to http://www.TruGreen.com or http://www.facebook.com/TruGreen for more information about TruGreen.
About Verizon Connect
Verizon Connect is guiding a connected world on the go by automating, optimizing and revolutionizing the way people, vehicles and things move through the world. Our full suite of industry-defining solutions and services put innovation, automation and connected data to work for customers and help them be safer, more efficient and more productive. With more than 3,500 dedicated employees in 15 countries, we deliver leading mobile technology platforms and solutions. For more on Verizon Connect, visit verizonconnect.com.
Glympse is the only built-for-mobility SaaS company that helps Fortune 1000 companies improve their customer satisfaction by eliminating the friction and anxiety of product and service delivery experiences. The pioneer in real-time temporary location sharing technology, Glympse has a powerful platform that successfully aggregates existing Service, Marketing and Commerce Cloud capabilities into a single easy-to-use Glympse, helping businesses improve communication and increase satisfaction when their products and services are delivered or picked up by their customers. For more information, visit www.Glympse.com