Glympse announces Glympse En Route on the Salesforce AppExchange, the world’s leading enterprise apps marketplace
Glympse’s customizable digital journey viewer provides customers with central appointment insights, dynamic arrival time estimates and day-of live location sharing
SEATTLE — September 29, 2017 — Glympse today announced it has launched Glympse En Route on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways. Glympse enables service organizations to share continuous appointment updates, estimated time of arrival (ETA) and live last-mile location of a delivery or field service representative. The Glympse En Route app helps customers enhance day-of service engagements with Glympse’s proprietary location sharing technology and interactive customer journey viewer.
Built on the Salesforce Platform, Glympse En Route is currently available on the AppExchange here.
Glympse En Route
Glympse En Route features a central customer experience hub that provides important insight about the status of an upcoming appointment, and drives meaningful customer engagement from the moment a service or delivery is booked through its fulfillment. Using the Glympse-powered digital viewer, customers can confirm appointment details; reschedule; connect with a support agent (phone, chat or social); link to an FAQ, knowledgebase or community page; and manage their schedule against a continuously updated ETA. On the day of service, a live map view shows the field agent’s location and ETA countdown during the last mile journey to the front door, and prompts customers to share feedback once the service or delivery interaction is complete.
Service appointment status changes in Field Service Lightning trigger continuous updates to the journey viewer and automatically notify customers of major changes or events via their preferred communication channel (SMS, MMS, email, phone, etc.). The Glympse platform is easy to implement and very flexible. Organizations can choose how frequently to update their customers, brand their digital experience and control which appointment-related information to display.
Companies using Glympse En Route can improve customer satisfaction, increase first-time installations, reduce costs from wasted truck rolls and rescheduled appointments, deflect calls to customer care, and execute more efficiently thanks to prepared customers.
Comments on the News
“Customer service doesn’t end once an appointment is booked or a field agent is dispatched. In fact, making a positive lasting impression on the day of service depends on how well organizations engage with their customers during the stressful last mile,” said David Troll, senior vice president of sales and customer operations at Glympse. “With the launch of Glympse En Route on the AppExchange, users have a powerful new tool that provides their customers with insight and peace of mind throughout the complete service journey.”
“Everyone and everything is getting smarter and more connected than ever before, and companies are looking to transform the way they connect with customers, partners and employees,” said Kori O’Brien, SVP, ISV Sales, Salesforce. “By leveraging the power of the Salesforce Platform, Glympse provides customers with an exciting new way to give customers actionable appointment visibility and free them from the friction and frustration surrounding day-of service interactions.
About Salesforce AppExchange
Salesforce AppExchange is the world’s leading enterprise apps marketplace that empowers companies to sell, service, market and engage in entirely new ways. With 3,000 partner apps and more than 4 million customer installs, it is the most comprehensive source of cloud, mobile, social, IoT, analytics and artificial intelligence technologies for businesses.
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Glympse, which introduced location sharing in 2009, connects consumers, service and delivery organizations, retailers and the Internet of Things (IoT) through its global location platform. This platform provides a simple way to integrate location sharing and ETA management across a connected ecosystem of automobiles, maps, navigation systems, wearables, messaging applications, voice/AI devices, household electronics, smart appliances and more. Glympse En Route, the company’s enterprise solution suite, helps field service, sales and delivery teams around the world make contextual location data the focal point of their digital customer experience strategies.
Glympse partners with leading brands such as Amazon, BMW/MINI, Charter Spectrum (formerly Time Warner Cable), Comcast, Ford, Garmin, General Motors, Gogo Inflight, Google, IBM, Jaguar/Land Rover, Marken, Mercedes, NAVIGON, Pizza Hut, Rogers Communications, Samsung, SIG Ireland, Sky UK, TruGreen, Verizon and Vodafone. Glympse is backed by leading investors including Menlo Ventures, Ignition Partners, Verizon Ventures, and UMC Capital.