Customer engagement powered by location-intelligence — at your door or theirs
Through better location-based communication, important customer touchpoints work better. Customers have clear, reliable expectations. And your team has the operational clarity to efficiently serve your customers.
Powering intelligent customer engagement
Glympse is designed from the ground up with scalability, privacy and flexibility in mind. Modular APIs, ultimate configurability, off-the-shelf mobile/web applications and pre-integrations with 3rd party platforms allow for Customer Engagement experiences to be rapidly built around a wide array of use cases.
Whether you are trying to solve for Service Delivery, Curbside Pickup or something in between, we have you covered. Our platform approach means that integration into existing business processes and your existing apps/services is a breeze.
Backed by our robust platform
Location APIs and Apps
Core ingredients for powering live experiences – embed our SDK’s, use our off-the-shelf business applications, or stream your own location data.
Communication and Notifications
Proactive and intelligent communications during the moments that matter are crucial ingredients. Meet your customers on their channel of choice and enable truly omni-channel experiences.
Geofencing Services and Triggers
Powerful arrival and business rule configurability allow you to build highly accurate experiences and notify any 3rd party platforms.
Full Journey Management
Create your own tailored journey for Delivery or Pickup – using our tools or our APIs.
Get valuable insights into journey and last-mile activity, customer engagement and sentiment — in real-time or directly to your data warehouse.
We play nice with your favorites
Salesforce Field Service Lightning users can seamlessly integrate Glympse to provide omnichannel customer engagement for service or product delivery operations. Glympse also tightly integrates with Service Cloud allowing for a broader set of customer engagement and operations use cases to be quickly deployed.
Glympse is fully integrated with Descartes MobileLink and Descartes Route Planner designed to improve an organization's critical order fulfillment process. Seamlessly activated, Glympse can provide complete customer visibility of deliveries being powered by Descartes, in addition to powerful day-of-delivery operational insights.
Microsoft Dynamics 365 users can quickly add location sharing technology from Glympse to improve digital customer engagement for service or product delivery, back-office operations and curbside pickup.
Track vehicles in the field, improve fleet operations, increase worker productivity and encourage safer driving with Verizon Connect fleet management solutions.
Oracle Field Service Cloud users can personalize customer engagement by adding Glympse to dispel customer's uncertainty about field service appointments.
CSG delivers innovative customer engagement solutions that help you acquire, monetize, engage and retain customers. We work together to tackle and overcome your business challenges.
Glympse is Proud to be SOC II Type 2 Compliant
As the industry leader in location-intelligent customer experience solutions, Glympse understands that our relationship with our customers is precipitated on trust and transparency when it comes to data security.
At Glympse, we are committed to investing in security best practices to ensure that data stays safe.
Ready to learn more about Glympse?
Reach out and let us know how we can help.