Albertsons Companies, Inc. has just announced that they will be employing innovative location tracking technology from Glympse as a part of their retail home delivery services, as well as in a new pilot program in certain locations for customer curbside pickup.
Albertsons Companies, Inc. is the second-largest food and drug retailer throughout the United States, and it includes familiar store brands such as Albertsons, Safeway, and Jewel-Osco, Shaw’s and Tom Thumb. Albertsons Companies is headquartered in Boise, ID, and they are committed to providing high-quality products and exceptional service, and improving the lives of people in the communities in which they operate.
The future of Albertsons’ retail delivery and curbside pickup initiatives
eCommerce experiences, especially home delivery and curbside pickup, are the new frontier for grocery retailers in the U.S., and Albertsons’ partnership with Glympse is a clear signal that they are dedicated to improving outcomes in this area for their customers, employees, and all stakeholders. Without the aid of effective technology, this is an incredibly difficult goal to meet, because the processes of home delivery and curbside pickup are filled with logistical difficulties for the customer and the team members that are nearly impossible to manage manually.
In a digital world dominated by smart devices, consumers are constantly searching for ways to get their groceries in a way that is most convenient for them without sacrificing low prices and high quality. According to Narayan Iyengar, SVP Digital and eCommerce at Albertsons Cos., “Investing in eCommerce directly benefits our customers; anything we do to simplify their grocery shopping experience is a win.”
How will Albertsons use Glympse technology to improve the delivery and curbside pickup experiences for customers and stores?
The Glympse real-time location sharing platform that Albertsons will employ for delivery orders connects brands and customers in ways that simply aren’t possible without the innovative technology behind it. With it, customers can opt in to get accurate, real-time push notifications about the location of their delivery driver. They also have the option to view a live map with an arrival time clearly indicated, so they never have to worry about their order while in transit.
Additionally, Albertsons is using the Glympse platform to enact a new pilot program for their “Drive Up & Go” curbside pickup service. In select locations customers choosing curbside pickup will have the option to receive notifications for orders that are ready, and to share their location data with the store, enabling team members to prepare orders for maximum freshness and significantly reduce wait times.
How can Glympse help you revolutionize your company’s delivery strategy?
Many customers who rely on grocery delivery plan their family meals according to delivery times, and having a way to accurately track drivers and receive instant updates on order status allows them to manage their schedule accurately. Retail home delivery in the current environment is all about visibility, and the Glympse platform helps companies remove uncertainty from the relationship, deliver personalized delivery experiences, and strengthen service initiatives.
We’re eager to help your company achieve these same goals, and to enable your team members to consistently execute a customer-first experience whether you are going to them or they are coming to you. Contact us today to see how our location-sharing technology can empower you to deliver outstanding last mile experiences for all of your customers.