
Customer Engagement with Technicians in Mind
A happy and safe mobile workforce is key to delivering exceptional customer service. Field service tools, such as Glympse, allow technicians to do the work they love with as little
Check out the Glympse blog for insights into how customers use the Glympse platform and products, helpful FAQs, and how to get the most out of geo-location technology and apps.
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A happy and safe mobile workforce is key to delivering exceptional customer service. Field service tools, such as Glympse, allow technicians to do the work they love with as little
1 out of every 26 customers is likely to bring up their complaints about their experience. The other 25 customers who didn’t leave complaints will just take their business elsewhere.
Businesses and households depend on field service workers to keep their homes and appliances running smoothly. However waiting at the door during a service window can be stressful when customers
We know…..location-tracking features in mobile apps are controversial. Used carelessly, they can cause problems in your life. But used thoughtfully, it can be a powerful and efficient communication tool. Location-tracking
One of the most important things to understand about the logistics industry, especially when you’re talking about last-mile delivery for industries like retail or grocery stores, is that things are
The world is still feeling the effects of the massive disruptions of the COVID-19 pandemic. Businesses having to change their logistics practices is an understatement. The supply chain disruptions that
Thanks to the rate at which modern technology continues to advance, the field services industry is evolving quicker than ever. With the rise of GPS tracking, coupled with the ease
It’s no secret that when an employer creates the safest possible environment for employees, a few things happen all at once. For starters, they’re offering a space where people are
The Field Services Talent Gap and How to Mitigate It As the field services industry continues to emerge from the isolation of the COVID-19 pandemic, the pool of service workers
Whenever you see a situation involving poor services in the field services segment, you’re typically looking at two key contributing factors. The first involves customers who are spending far too