Why We’re Excited About Our New Partnership with MSI
MSI, a leading developer of cloud-based field service management software, announced today that it's now partnering with Glympse. The main goal: make the Glympse journey...
November 7, 2018
Verizon Connect Partners with Glympse to Deliver a Personalized, Omni-Channel Customer Experience
Providing a seamless omni-channel experience for your customers, one in which a conversation can hop from email to SMS to voice and more without causing...
October 22, 2018
Hotel Courtesy Shuttles Can Become a Marketing Roadblock
The complimentary hotel shuttle is a huge convenience for travelers. It can make getting around considerably easier and more economical. Whether it’s an airport transfer,...
October 8, 2018
Time to Get Personal
I'm a subscriber and regular reader of Intercom's blog and e-newsletter, called Inside Intercom. (If you haven't heard of them, they make customer messaging apps...
October 4, 2018
3 Ways Big Data Can Help Your Business
Big Data Defined SimpleLearn says that “big data is a combination of all the processes and tools related to utilizing and managing large data sets.” The concept of...
October 1, 2018
4 Reasons Why Strategic Partnerships are Important for Business
Strategic partnerships have been around forever. They usually include a formal agreement between two parties to pursue mutually beneficial objectives. There may or may not...
September 24, 2018
Mind the Service Gap
Last week I had an amazing customer service experience, the 10/10 kind, so good I was close to tweeting about it to recognise the company...
September 20, 2018
3 Way to Use Modern IVR Solutions to Drive Great Customer Experiences
Interactive Voice Response (IVR) systems were initially introduced as a cost savings measure. The voices were robotic, artificial, difficult to understand and often resulted in...
September 17, 2018
Glympse Delivers Predictive Experience for TruGreen Customers
The Business Problem - Customers Expect Predictability! Busy consumers need to know when products and services they have ordered will be delivered to them. They will...
September 4, 2018
Repost: Great CX Feels Like Texting Your Mom
This post is republished with permission from the original author, our partner OpenMarket. Read the original post here. To improve customer retention, look at your SMS...
August 28, 2018
