I'm a subscriber and regular reader of Intercom's blog and e-newsletter, called Inside Intercom. (If you haven't heard of them, they make customer messaging apps...

Big Data Defined SimpleLearn says that “big data is a combination of all the processes and tools related to utilizing and managing large data sets.” The concept of...

Last week I had an amazing customer service experience, the 10/10 kind, so good I was close to tweeting about it to recognise the company...

This post is republished with permission from the original author, our partner OpenMarket. Read the original post here. To improve customer retention, look at your SMS...

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