Interactive Voice Response (IVR) systems were initially introduced as a cost savings measure. The voices were robotic, artificial, difficult to understand and often resulted in...
The Business Problem - Customers Expect Predictability! Busy consumers need to know when products and services they have ordered will be delivered to them. They will...
This post is republished with permission from the original author, our partner OpenMarket. Read the original post here. To improve customer retention, look at your SMS...
When you hear the word machine learning, lengthy algorithms may pop-up in thought bubbles around your head and soon you may feel a bit faint....
Everyone knows that Amazon and other online retailers have changed the retail landscape forever. As this Forbes article explains, what is known as the “Amazon...
Guest Post by Marc Bühler, Founder and Main Contributor at UAVPAL Hi there, my name is Marc and I live and work in Singapore. I am the...
It’s official! Glympse has been named one of Washington’s Best Places to Work 2018, and we couldn’t be more proud. With literally thousands of companies in...
Texting has changed the way we communicate, that's for sure. But has it really caught up with all of the things that we like to...
I read with great delight an article by Natasha Stokes this week titled “Staying fresh: How UK grocery retailers are innovating with delivery.” Natasha discusses...
Thanks to the TSIA’s report, The State of Field Services, we know that over 70 percent of field service organizations are struggling when it comes...
