MSI, a leading developer of cloud-based field service management software, announced today that it’s now partnering with Glympse. The main goal: make the Glympse journey experience available to the users of MSI’s Service Pro solution.
If you haven’t seen it yet, take a minute to check out the full news release with complete details here.
For a deeper dive on why both Glympse and MSI believe strongly that the final mile of field service is a critical piece of the overall customer experience, you can also check out our guest post on the MSI blog. Read 4 Reasons Why It’s Important for Field Service Customers to Have Last Mile Visibility.
Why are we so excited about this new partnership? Well, we could go on all day, but here’s our top three reasons:
1. MSI has deep expertise in the field service industry, especially when it comes to delivering solutions tailored to meet the complex needs of industries ranging from cable, HVAC and construction, to medical equipment and manufacturing. We’re proud to partner with technologists who know their customers so well.
2. We believe every customer facing field service event – that includes B2B field services and well as B2C and in-home appointments – can be better with the type of interactive real-time visibility and ETA that Glympse provides. Not to mention the proactive notifications. Partnering with MSI means more field service teams will have a direct path to add Glympse to their field service solutions mix, and the team at MSI will lead and help them every step of the way.
3. Did you know that 30 percent of customers admit to missing a previously scheduled service appointment? That’s inconvenient for them, and costly for you. Partnerships like this one with MSI are another important step toward giving field service operations end-to-end solutions that simultaneously improve the customer experience and improve operational efficiency.