Liberty Global selects location platform leader Glympse
Melanie Longdon, VP of Customer Experience Operations at Liberty Global, said: “We understand that being tied to your home for any extended period of time can be frustrating, even more so now than when compared to just a few years ago. We look forward to utilizing this powerful tool to help our customers plan for an in-home service appointment, and help make it as easy as possible to get on with their busy lives. The digital, interactive nature of this tool further ensures our customers can get the latest information about their appointment no matter how far off it is or where they happen to be.”
Neil Bartholomew, Executive Director, Consumer Customer Operations at Virgin Media said: “We know that waiting at home for a technician can be frustrating, even more so when you don’t know when they will actually get to you. Customer expectations are always increasing and this powerful new tool will provide clear, simple and transparent information to help our customers plan their day better and make it as easy as possible to get on with their busy lives.”
What do we say at Glympse? That we really understand that time is one thing we all want more of in today’s busy world. And that we enjoy helping innovative companies give their customers simple yet powerful tools to help provide for a better customer experience. By creatively applying location data, our customers customers get transparency they can trust in a convenient, digital format.