Glympse Blog
Sharing how to improve customer experience and business operations through the use location-intelligence to power proactive communication during the moments that matter most.
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Chris Ruff Joins Constant Variables Podcast to Talk Location Sharing Privacy, Practicality & Laser Focus on CX
“The on-demand economy is really about consumers having more and more options for self-service. It all started with Uber and our ability hail a car service on demand, but we
Where’s My Service Technician? 3 Easy Ways to Answer with Glympse
“Where’s my service technician?” It’s one of the most common reasons customers waiting for a home services appointment, repair or even a large delivery – like furniture – call to
Prediction: 5 Ways Autonomous Vehicles Will Change How We Shop
We all seem to agree: the autonomous vehicle space will be a multi-billion dollar industry in just a few short years. While much of the innovation and hype focuses on
The Field Service Trifecta of Service, Sales and Marketing
Industry experts estimate there are 20 million field service professionals globally. That’s 20 million opportunities at any given moment to cultivate an amazing customer experience when you’re face-to-face with your customers.
4 Reasons We’re Excited About Glympse Platform Enhancements for Modern IVR
Today we announced enhancements to our location services platform for modernized Glympse IVR integration capabilities. What this means: Our customers will now be able to give their customers the same
Net Promoter Score (NPS) – Why Use Net Promoter Score for Customer Feedback
On a scale of 0 to 10, with 10 being the highest, how likely are you to recommend us to a friend or family member? – The NPS Question Almost
What’s in an estimated time of arrival? What customers expect from an ETA
The voice of consumers who have grown up with technology at their fingertips is loud and clear. Increased convenience – more specifically, “on-demand convenience” – is mandatory. Having experienced “point, click,
Last Mile or Last Straw?
17 percent of customers will check what company a retailer uses for shipment before making a purchase: what happens in the last mile can literally make your relationships with your customers.
The Hidden Opportunity in Digital Ordering, Delivery and In-Store Pickup
That critical moment before a consumer navigates away from your digital order tracking experience can be a game changer for your business.
The Real Reason Field Service Fails: It’s Not What You Think
When executed well and with your customer’s real needs and habits in mind, proactive communication about an upcoming field service can be the difference between success and failure.
How Glympse Teams Up with Oracle to Respect Customers’ Time
Question: If you can see your ride service on its way to you, why can’t you see the live status and ETA of your field service or package delivery? That’s
The Magic of Santa’s Sleigh
A special thank you to community organizations around the world using Glympse to give families live updates on local Santa runs.
