Sharing how to improve customer experience and business operations through the use location-intelligence to power proactive communication during the moments that matter most.
As the contact center melds into an immersive experience hub, omnichannel communication is quickly becoming the gold standard for customer communication. An omnichannel cloud-based contact center allows companies to standardize
Many companies struggle with a lack of real-time communication and control during the moments that matter most to their customers: when they are anxiously waiting for a product or service
Glympse isn’t the only location sharing platform out there. We know that. But we also know that Glympse is nothing like the other location tracking solutions on the market. Many
An inefficient call center results in burnt out employees and unhappy customers, not to mention lost profits. High inbound call volume means long wait times, which can be painful for
When you run a business, you end up spending a lot of your time looking at the big picture—the direction in which your company is heading, the statistics that measure
Customer experience is as important in 2021 as ever. Today’s customers expect a high level of service at every step of their journey. In fact, 74% of consumers are likely
The COVID-19 pandemic has made consumers more reliant on connected devices: using a mobile phone to shop remotely is no longer merely a luxury or a convenience, but a necessity.
Consumer behavior shifts with each generation, as the world adjusts to developing technology and consumers’ values change based on societal and economic trends as well as their own lived experience.
It takes more than GPS coordinates to create the ultimate omnichannel customer communication platform. Glympse helps your company stay a step ahead of your customers’ needs with proactive notifications and
Possibly the most critical element of a location-intelligent communication platform is ensuring the security and privacy of your customers’ data. Data security is especially important when it comes to the
© Glympse Inc 2021
