"IoT now affects not just those of us in tech, but those in the retail space, grocery space, in every single industry - it affects...
"The on-demand economy is really about consumers having more and more options for self-service. It all started with Uber and our ability hail a car...
NPS – Historical Perspective It’s been 15 years since Fred Reichheld first introduced Net Promoter Score (NPS) in his Harvard Business Review article “The One Number You Need to Grow.”...
Furniture deliveries can be one of the toughest home services to get right. By the time a furniture delivery is on its way, the customer...
"Where's my service technician?" It's one of the most common reasons customers waiting for a home services appointment, repair or even a large delivery - like...
New digital ordering options empower customers with greater flexibility around how they can place their order, where they can receive it and where they can...
Broadband, the 4th utility. Anyone who has shared the house with teenage children or worked from home for any period of time will know that...
Can you imagine being so happy to see the engineer coming to install your broadband that you make him a cup of coffee while you’re...
The last few years has seen a dramatic increase in the use of third-party delivery services. Industry experts believe that this trend will continue with...
We all seem to agree: the autonomous vehicle space will be a multi-billion dollar industry in just a few short years. While much of the...