Sharing how to improve customer experience and business operations through the use location-intelligence to power proactive communication during the moments that matter most.
The term webhooks may seem like it’s something for your IT team only. However, there are many strong business use cases for webhooks that your management team and decision-makers should
Here at Glympse, it is important for us to continually learn and grow, and it is also important for us to give back. One way we accomplish both is by
We recently sat down with our CEO, Chris Ruff, to discuss what he sees coming for the future of customer experience. Here’s what he had to say about what’s next
The business of grocery home delivery and buy online/pick up in store (BOPIS) has exploded over the past 17 months. While most major U.S. supermarkets had some demand for —
Glympse has been recognized as one of Washington’s Best Workplaces by the Puget Sound Business Journal. To generate this list, Business Journal administers employee surveys across four categories based on company
Artificial Intelligence, or AI, is changing the face of the customer experience. In the past, companies primarily used AI to reduce strain on customer service staff and save money. But
As the contact center melds into an immersive experience hub, omnichannel communication is quickly becoming the gold standard for customer communication. An omnichannel cloud-based contact center allows companies to standardize
Many companies struggle with a lack of real-time communication and control during the moments that matter most to their customers: when they are anxiously waiting for a product or service
Glympse isn’t the only location sharing platform out there. We know that. But we also know that Glympse is nothing like the other location tracking solutions on the market. Many
An inefficient call center results in burnt out employees and unhappy customers, not to mention lost profits. High inbound call volume means long wait times, which can be painful for
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