Our partnership with Glympse makes it even easier for customers to get their groceries how and when they want. Our Glympse partnership is another step in our commitment to improving customer experiences in the digital food and wellness ecosystem.
Narayan Iyengar, SVP Digital/eCommerce, Albertsons Cos.
We are extremely pleased to announce our agreement with Glympse. The Glympse solution provides a highly engaging and helpful experience for our customers.
Eddie Nothern, Chief Financial Officer, Rollins Inc.
Knowing when help is going to arrive, and the ability to track your vehicle to its destination once you leave it, delivers more than just a roadside service experience – it delivers peace of mind.
Scott Parker, Senior Vice President, AAA
TruGreen has integrated Glympse with its customer service system to enable representatives to better answer customer inquiries. We will also integrate Glympse with our IVR self-service system, allowing for a truly omni-channel experience.
Chief Operating Officer, TruGreen
Utilizing Glympse's location sharing technology significantly enhances the in-home customer service experience and reinforces our commitment to on-time appointment arrivals. By providing real-time updates, it allows customers to conveniently plan for their appointments and eliminate any wonder about when the technician will arrive.
EVP and Chief Operating Officer, Residential Services - Charter Communications
We know our customers are busy and their time is valuable, so now they can track a technician’s ETA right on their phone. It’s just one more way we’re putting people in control to get help how they want.
Chief Customer Officer, Rogers
Companies who use Glympse have increased revenue by 10% preventing customer cancellations and re-schedules, reported more than 20% fewer customer no-shows, reduced “Where’s my delivery” customer service calls by 25%, deflected calls to lower-cost support channels like chat or IVR, improved customer satisfaction, averaging a 4.6 out of 5-star rating on the delivery experience, increased NPS by +14.
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