COVID-19 Guide:
Creating Contactless Interactions

It doesn’t have to be hard. Small changes can make a big difference.

You are not alone. Organizations big and small are being forced to reimagine how they do business in this new world. Strategies for social distancing and reducing contact are key.

We want to help.

We are currently partnering with organizations around the world to support contactless and low contact interactions while staying connected. Below are some their use cases.

If you need support in creating contactless interactions, please reach out to talk to one of our experts.

Getting Started

Identify

What face-to-face interactions occur during a typical business day?
Staff : Staff
Staff : Customers
Customers : Customers

Be Creative

How can you minimize contact in those interactions?

Evaluate

Is there technology you can use to minimize contact but stay connected?

Create

Develop your plan and create a policy that supports social distancing.

Share

Put their minds at ease by clearly communicating your policy.

Check

After you’ve put your plan into practice, use your tech to check compliance.

Use Cases: How to Minimize Contact

Don’t see your use case? We’re here to help you move forward. Contact us today.

Delivery

  • Send notifications to remind them you’re coming and let them know you’re now on the way
  • Give instructions clearly communicating what they should expect – and to stay inside!
  • 2-way messaging gives them an easy way to let you know that they put the dog away
  • Share a Live map and ETA to give them a clear picture of when you’ll arrive
  • Arrival notifications tell them you’ve arrived, so they are ready to pick up their delivery as soon as you leave
  • Allow for immediate digital feedback so they can immediately share the good and the bad from inside their home or business
  • Review the data to understand who is following your policies and gain valuable insights

Curbside

  • Share an order confirmation letting them know you are actively working on their order
  • Provide instructions so they know what to expect and can stay safe
  • Send them a notification to let them know their order is almost ready and they make their way to your pickup location
  • 2-way messaging allows them to quickly ask questions or let you know they are running late – further minimizing contact
  • Let them temporarily and securely share their location so you know when to expect them
  • Track incoming customers on your order kiosk to manage pickup flow
  • Get an automatic arrival alert when your customer arrives so you can bring their order out and place it on the curb or in the trunk
  • Allow for immediate digital feedback so they can immediately share the good and the bad from inside their vehicle
  • Review the data to gain valuable insights like average customer wait time

Appt. Check-in

  • Send a reminder notification that their appointment is in an hour
  • Provide instructions so they know what to expect and can follow your policy
  • Let them temporarily and securely share their location so you know when to expect them
  • 2-way messaging allows them to quickly ask questions or let you know they are running late – further minimizing contact
  • Track incoming guests on your appointment kiosk
  • Get an automatic arrival alert when your guest arrives
  • Automatically trigger a notification with instructions to wait in their car until their practitioner is ready
  • Send them an alert when their room is ready letting them know they can come in and go directly to room #
  • Allow for immediate digital feedback so they can immediately share the good and the bad
  • Review the data to gain valuable insights like average guest wait time

Service Appointments

  • Send a reminder notification to make sure they remember you’ll be coming today
  • Give instructions clearly communicating what they should expect – and how to stay safe
  • Share a Live map and ETA to give them a clear picture of when you’ll arrive
  • 2-way messaging gives them an easy way to let you know that they put the dog away
  • Arrival notifications tell them you’ve arrived so they can steer clear
  • Allow for immediate digital feedback so they can immediately share the good and the bad from inside their home or business
  • Review the data to understand who is following your policies and gain valuable insights

Stay Connected – Team Locator

  • Have your team share temporary and secure location during business hours
  • If an emergency arises, be able to quickly and easily locate team members
  • Push a notification out to all of their devices with one push
  • Review the data to understand who is following your policies and gain valuable insights

Meet Me – Hand Off

  • Send a notification sharing to connect
  • Both parties can temporarily and securely share ETA and live map so you both arrive at the same time for a seamless hand-off
  • 2-way messaging allows for quick and easy communication

In Your Area

  • Set a public tag letting your customers know where you are
  • Share instructions so they know how to interact with you
  • 2-way messaging allows for quick and easy communication or order placement
  • Allow them to temporarily and securely share ETA and live map so you know when they’ll arrive
  • Allow for immediate digital feedback so they can immediately share the good and the bad from inside their home or business
  • Review the data to understand who is following your policies and gain valuable insights

Transportation Tracking

  • Set a public tag letting your riders know where you are
  • Share instructions so they know how to interact and keep distance
  • Allow for immediate digital feedback so they can immediately share the good and the bad from inside their home or business
  • Review the data to understand who is following your policies and gain valuable insights

Drop Off

  • Allow guests to share their ETA and a live map so you know when they are on their way
  • Automatically trigger an arrival notification when they arrive
  • Share instructions so they know where to leave their drop off and how to stay safe
  • Trigger an alert when they leave so you know it is safe to pick up your item
  • Allow for immediate digital feedback so they can immediately share the good and the bad